CRM Comparison for Online Stores: KeepinCRM, KeyCRM, SalesDrive, or SITNIKS
Choosing a CRM system for an online store affects order processing speed, the quality of customer communication, inventory control, and integrations with marketplaces, messengers, and delivery services. For businesses working with Horoshop, Prom, Rozetka, Instagram, Telegram, Viber, or their own website, the right CRM helps automate sales, reduce operational chaos, and improve team efficiency.
In this article, we review 4 popular CRM systems for ecommerce in Ukraine: KeepinCRM, KeyCRM, SalesDrive, and SITNIKS CRM. We compare them by features, integrations, pricing, ease of use for online stores, and capabilities for managing different sales channels.
Comparison Table of CRM Systems for Online Stores
| Parameter |  |
 |
 |
 |
|---|---|---|---|---|
| Pricing and Licensing | ||||
| Free plan | 1 user, limited functionality | No | No | No |
| Trial period | 14 days | 30 days | 14 days | 14 days |
| Minimum price | ~250–299 UAH/month | $19/month | 615 UAH/month | $40/month |
| Per-user pricing | Yes | No, unlimited users | Yes | No, unlimited users |
| Monthly billing | No | Yes | Limited | Yes |
| Additional limits | No | Yes | Yes | No |
| Core Features | ||||
| Main specialization | Classic CRM for small and medium-sized businesses, B2B, retail, and online stores | Ecommerce, marketplaces, messengers, Instagram sales, online stores, and service businesses | Product-based business, online stores, active order processing, and logistics | Product-based business in social media, messengers, marketplaces, and online stores |
| Order management | ✔ | ✔ | ✔ | ✔ |
| Inventory management | Full, multi-warehouse | Basic | Full | Built-in |
| Sales pipelines | ✔ | Separate for leads and orders | ✔ | ✔ |
| Automatic shipping label creation | Partially | ✔ | ✔ | One click |
| Dropshipping | Partially | Partially | Built-in module | ✔ |
| Sales analytics | ✔ | ✔ | Detailed by managers and advertising channels | ✔ |
| Financial accounting | ✔ | Basic | Advertising expense tracking | ✔ |
| Fiscalization / Cash register | Checkbox, cashier module | ✔ | Checkbox | Via SITNIKS Pay |
| Built-in payments | No | No | No | SITNIKS Pay |
| Integrations with Marketplaces and Websites | ||||
| Prom.ua | ✔ | ✔ | ✔ | ✔ |
| Rozetka | ✔ | ✔ | ✔ | ✔ |
| OLX | ✔ | ✔ | ✔ | Needs confirmation |
| Kasta / Allo / Epicentr | Partially | Partially | ✔ | Partially |
| Etsy / eBay / Amazon / Shopify | No | Built-in modules | Partially | Shopify |
| OpenCart / WooCommerce | ✔ | ✔ | ✔ | On request |
| Horoshop | ✔ | ✔ | ✔ | Needs confirmation |
| Messengers and Social Media | ||||
| Instagram Direct | No | ✔ | ✔ | ✔ |
| Telegram | No | ✔ | ✔ | ✔ |
| Viber | No | ✔ | ✔ | ✔ |
| Facebook Messenger | No | ✔ | ✔ | ✔ |
| TikTok Ads | No | No | No | ✔ |
| Via integration | ✔ | ✔ | Needs confirmation | |
| Delivery and Payment | ||||
| Nova Poshta | ✔ | ✔ | ✔ | ✔ |
| Ukrposhta | ✔ | ✔ | ✔ | ✔ |
| Meest Post | ✔ | Needs confirmation | ✔ | Needs confirmation |
| LiqPay / Monobank / PrivatBank | ✔ | ✔ | ✔ | ✔ |
| RozetkaPay / WayForPay | Partially | ✔ | Partially | ✔ |
| Interface, Mobility, and Support | ||||
| Mobile app | No | Limited | Full-featured iOS / Android | Full functionality from a phone |
| Interface usability | May feel overloaded | Clear and modern | Modern and not overloaded | Simple, with quick implementation |
| Implementation time | Independently or with an integrator | Fast, with training videos available | Free setup assistance available | 1–3 hours to get started |
| Support speed | Slow | Fast | Fast | Daily, with replies within minutes |
| API for custom integrations | ✔ | ✔ | ✔ | ✔ |
| Data security | Cloud | Servers in Amsterdam, with backups | Cloud | Protection against XSS, DDoS, and password brute-force attacks |
Information is current as of March 2026!
Key Takeaways on CRM Systems
KeepinCRM is well suited for businesses that need a classic CRM with tasks, deals, documents, finance, inventory, and basic automation. It is a good entry-level option thanks to its free plan for 1 user, but in communication tools and social commerce it appears weaker than specialized ecommerce solutions.
KeyCRM is one of the strongest solutions for ecommerce if a store operates simultaneously through Horoshop, Instagram, marketplaces, messengers, and its own website. It is especially useful for businesses that want to manage orders, leads, chats, and sales channels in one place, while also benefiting from unlimited users and strong multichannel functionality.
SalesDrive is worth considering for online stores where fast order processing, inventory, logistics, shipping labels, dispatches, documents, SMS, and daily manager performance control are critically important. It is a highly practical solution for product-based businesses with a large order flow and a strong focus on operations.
SITNIKS CRM performs best in scenarios where sales are actively generated through Instagram, direct messages, messengers, and smartphones. If the business is built around fast communication, a mobile-first approach, chats, deliveries, and marketplaces, this system can be a very good fit.
Conclusion
When choosing a CRM for an online store, it is important to evaluate not only the price, but also the actual business model: which channels you sell through, how many people are on the team, and how important messengers, inventory, logistics, documents, cash register tools, a mobile app, and automation are to your workflow. There is no universal solution for everyone, so the best CRM is the one that matches your specific sales model.
KeepinCRM is a good choice for a classic CRM structure and an affordable start. For ecommerce, marketplaces, messengers, and multichannel sales, KeyCRM is one of the strongest options. For product-based businesses with a large flow of orders and logistics needs, SalesDrive is a very strong choice. For social commerce, Instagram stores, and mobile-first sales, SITNIKS CRM is also worth considering.
